Crystal Healing - Personal Service Guarantee

Customer Service - FAQ's

Kacha Stones ethically mines and searches the planet for ethically mined, healing crystals. Over 20 years experience of mining, research, healing and trading, puts us in a unique position to serve you.
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Kacha Stones Glasfryn Capel Iwan Newcastle Emlyn Carmarthenshire SA38 9LT UK	UK: 01559 371503 From outside the UK: 0044 1559 371503 info@kacha-stones.com

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Why choose Kacha Stones?

Why Choose Kacha Stones?

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so. Mahatma Gandhi

Guarantee

Worldwide Shipping

No Nonsense Refunds

How To Order

After Sales Support

Finding What You Want

Complaints

Security

Testimonials

1. All minerals offered will be naturally crystallised specimens. Nothing unnatural, glued, irradiated or fake.

2. Photographs and descriptions will accurately represent each item - no exaggeration, enhancement or retouching.

3. You receive the exact* item pictured on the site. You know exactly what you are getting!
*Unless it clearly says, it will clearly say "Not the exact one pictured".

4. Each mineral specimen will be individually wrapped and carefully packaged to prevent damage during shipping.

5. A money back guarantee. No explanation necessary.

6. All customer information is fully confidential and payment systems secure.

Worldwide Shipping

FREE on all orders over £50 / $75

Flat rate shipping means however much you buy or what it weighs you ALWAYS pay the minimum!

Recorded, International Recorded and Special Delivery may also be selected during checkout.

     Delivery Times:

     UK: 1 or 2 days
     Europe: 5 days
     USA: 8 days
     Max: 14 days
All orders sent within 24 hours. No hidden extras.

No Nonsense Refunds

A "no quibbles" full refund guarantee covers EVERYTHING bought online. Custom made pieces are subject to our Terms & Conditions.

Please make returns within 7 days of receipt.

Credit/Debit Card

Simply click "Add To Shopping Cart " by the item you want and proceed through checkout.

ONLY the authorising bank can see your number. More on security >>

PayPal

Select this option at checkout.

After Sales Support

We are pleased to offer any assistance we can to help you get the most from your new crystals or jewellery.

Finding What You Want

Apart from choosing crystals directly from our online shop, you may want help to find exactly what you are looking for.

Our online range represents a fraction of our stock and new crystals are regularly mined and imported.

This means we can find practically anything you are looking for, so please email, and we will be happy to help.

If you are not entirely happy with any part of our service or products, please accept our sincere apologies and email. You will receive a reply within 24 hours.

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